CVE-2023-5421
No fix known EPSS <1%CVSS 3.5
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Products: OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition
Distro releases
| Release | Package | Fixed in |
|---|---|---|
| Ubuntu 16.04 LTS | otrs2 | no fix |
| Ubuntu 18.04 LTS | otrs2 | no fix |
| Ubuntu 20.04 LTS | otrs2 | no fix |
| Ubuntu 22.04 LTS | otrs2 | no fix |
| Ubuntu 24.04 LTS | znuny | no fix |
| Ubuntu 25.10 | znuny | no fix |
| Ubuntu 26.04 LTS | znuny | no fix |
| Ubuntu 26.10 | znuny | no fix |